Hello List,
When we create a email-ticket we have as our standard signature:
NetWolves Technical Support
Trouble Ticket Details:
Ticket Number:
Ticket ID:
Ticket Queue:
Ticket Current State:
This is what ends up in the email:
this is a test
NetWolves Technical Support
Trouble Ticket Details:
Ticket Number:
Ticket ID:
Ticket Queue:
Ticket Current State:
It doesn't insert the appropriate information.
But if I update the ticket it does:
Dear Steve,
Thank you for your request. Please know that NetWolves Technical
Support will
review this information and respond to your accordingly as soon as
possible.
Should you need more immediate assistance please contact our 24 /7
Technical
Support Center at 1.800.676.8870, Option 1, or 813.286.8644.
Thank you,
sclark@netwolves.com wrote:
testing email ticket
NetWolves Technical Support
Trouble Ticket Details:
Ticket Number:
Ticket ID:
Ticket Queue:
Ticket Current State:
NetWolves Technical Support
Trouble Ticket Details:
Ticket Number:2008021310000028
Ticket ID:9
Ticket Queue:Engineering
Ticket Current State:open
What am I missing?
Thanks in advance,
Steve
