OK Martin, after a reboot I can no longer reproduce the problem. The system so far seems to be working. I need to continue the customization work to tailor the system for needs, but at the moment to close this thread, let me answer your questions below: On Mon, 2003-01-27 at 12:01, Martin Edenhofer wrote:
Hi Mark, <snip> At first, you can see what script was running (via cron) in /var/log/messages.
Check if bin/PostMasterPOP3.pl is running every 10 minutes.
Looks good! Here are the otrs jobs from /var/log/messages: Jan 27 11:20:00 bronxville /USR/SBIN/CRON[1551]: (otrs) CMD ($HOME/bin/PostMasterPOP3.pl >> /dev/null) Jan 27 11:20:00 bronxville /USR/SBIN/CRON[1554]: (otrs) CMD ($HOME/bin/GenericAgent.pl >> /dev/null) Jan 27 11:20:02 bronxville OTRS-PM3-10[1552]: [Notice][main::FetchMail] Fetched 0 email(s) from support@mail.lmstone.com. Jan 27 11:20:03 bronxville OTRS-PM3-10[1552]: [Notice][main::FetchMail] Fetched 0 email(s) from Trouble@mail.argenttrading.com. Jan 27 11:30:00 bronxville /USR/SBIN/CRON[1570]: (otrs) CMD ($HOME/bin/PostMasterPOP3.pl >> /dev/null) Jan 27 11:30:02 bronxville OTRS-PM3-10[1585]: [Notice][main::FetchMail] Fetched 0 email(s) from support@mail.lmstone.com. Jan 27 11:30:02 bronxville OTRS-PM3-10[1585]: [Notice][main::FetchMail] Fetched 0 email(s) from Trouble@mail.argenttrading.com. Jan 27 11:35:00 bronxville /USR/SBIN/CRON[1592]: (otrs) CMD ($HOME/bin/UnlockTickets.pl --timeout >> /dev/null) Jan 27 11:40:00 bronxville /USR/SBIN/CRON[1600]: (otrs) CMD ($HOME/bin/PostMasterPOP3.pl >> /dev/null) Jan 27 11:40:00 bronxville /USR/SBIN/CRON[1602]: (otrs) CMD ($HOME/bin/GenericAgent.pl >> /dev/null) Jan 27 11:40:02 bronxville OTRS-PM3-10[1603]: [Notice][main::FetchMail] Fetched 0 email(s) from support@mail.lmstone.com. Jan 27 11:40:02 bronxville OTRS-PM3-10[1603]: [Notice][main::FetchMail] Fetched 0 email(s) from Trouble@mail.argenttrading.com. Jan 27 11:45:00 bronxville /USR/SBIN/CRON[1614]: (otrs) CMD ($HOME/bin/PendingJobs.pl >> /dev/null) Jan 27 11:50:00 bronxville /USR/SBIN/CRON[1636]: (otrs) CMD ($HOME/bin/PostMasterPOP3.pl >> /dev/null) Jan 27 11:50:02 bronxville OTRS-PM3-10[1637]: [Notice][main::FetchMail] Fetched 0 email(s) from support@mail.lmstone.com. Jan 27 11:50:02 bronxville OTRS-PM3-10[1637]: [Notice][main::FetchMail] Fetched 0 email(s) from Trouble@mail.argenttrading.com. Jan 27 11:59:00 bronxville /USR/SBIN/CRON[1646]: (root) CMD ( rm -f /var/spool/cron/lastrun/cron.hourly) Jan 27 12:00:00 bronxville /USR/SBIN/CRON[1653]: (otrs) CMD ($HOME/bin/PostMasterPOP3.pl >> /dev/null) Jan 27 12:00:00 bronxville /USR/SBIN/CRON[1656]: (otrs) CMD ($HOME/bin/GenericAgent.pl >> /dev/null) Jan 27 12:00:02 bronxville OTRS-PM3-10[1654]: [Notice][main::FetchMail] Fetched 0 email(s) from support@mail.lmstone.com. Jan 27 12:00:02 bronxville OTRS-PM3-10[1654]: [Notice][main::FetchMail] Fetched 0 email(s) from Trouble@mail.argenttrading.com. Jan 27 12:10:00 bronxville /USR/SBIN/CRON[1690]: (otrs) CMD ($HOME/bin/PostMasterPOP3.pl >> /dev/null) Jan 27 12:10:02 bronxville OTRS-PM3-10[1691]: [Notice][main::FetchMail] Fetched 0 email(s) from support@mail.lmstone.com. Jan 27 12:10:02 bronxville OTRS-PM3-10[1691]: [Notice][main::FetchMail] Fetched 0 email(s) from Trouble@mail.argenttrading.com. Jan 27 12:20:00 bronxville /USR/SBIN/CRON[1720]: (otrs) CMD ($HOME/bin/PostMasterPOP3.pl >> /dev/null) Jan 27 12:20:00 bronxville /USR/SBIN/CRON[1723]: (otrs) CMD ($HOME/bin/GenericAgent.pl >> /dev/null) Jan 27 12:20:03 bronxville OTRS-PM3-10[1721]: [Notice][main::FetchMail] Fetched 0 email(s) from support@mail.lmstone.com. Jan 27 12:20:03 bronxville OTRS-PM3-10[1721]: [Notice][main::FetchMail] Fetched 0 email(s) from Trouble@mail.argenttrading.com. Jan 27 12:30:00 bronxville /USR/SBIN/CRON[1736]: (otrs) CMD ($HOME/bin/PostMasterPOP3.pl >> /dev/null) Jan 27 12:30:02 bronxville OTRS-PM3-10[1738]: [Notice][main::FetchMail] Fetched 0 email(s) from support@mail.lmstone.com. Jan 27 12:30:02 bronxville OTRS-PM3-10[1738]: [Notice][main::FetchMail] Fetched 0 email(s) from Trouble@mail.argenttrading.com. Jan 27 12:35:00 bronxville /USR/SBIN/CRON[1758]: (otrs) CMD ($HOME/bin/UnlockTickets.pl --timeout >> /dev/null) Jan 27 12:40:00 bronxville /USR/SBIN/CRON[1768]: (otrs) CMD ($HOME/bin/PostMasterPOP3.pl >> /dev/null) Jan 27 12:40:00 bronxville /USR/SBIN/CRON[1771]: (otrs) CMD ($HOME/bin/GenericAgent.pl >> /dev/null) Jan 27 12:40:03 bronxville OTRS-PM3-10[1769]: [Notice][main::FetchMail] Fetched 0 email(s) from support@mail.lmstone.com. Jan 27 12:40:03 bronxville OTRS-PM3-10[1769]: [Notice][main::FetchMail] Fetched 0 email(s) from Trouble@mail.argenttrading.com. Jan 27 12:45:00 bronxville /USR/SBIN/CRON[1782]: (otrs) CMD ($HOME/bin/PendingJobs.pl >> /dev/null) Jan 27 12:50:00 bronxville /USR/SBIN/CRON[1804]: (otrs) CMD ($HOME/bin/PostMasterPOP3.pl >> /dev/null) Jan 27 12:50:02 bronxville OTRS-PM3-10[1805]: [Notice][main::FetchMail] Fetched 0 email(s) from support@mail.lmstone.com. Jan 27 12:50:02 bronxville OTRS-PM3-10[1805]: [Notice][main::FetchMail] Fetched 0 email(s) from Trouble@mail.argenttrading.com. Jan 27 12:55:00 bronxville /USR/SBIN/CRON[1810]: (otrs) CMD ($HOME/bin/DeleteSessionIDs.pl --expired >> /dev/null) Jan 27 12:58:26 bronxville OTRS-CGI-10[1107]: [Notice][Kernel::System::AuthSession::IPC::CheckSessionID] SessionID: '108b1efea37e515c155795dbcec3a08a31' is invalid!!! Jan 27 12:58:38 bronxville OTRS-CGI-10[1107]: [Notice][Kernel::System::Auth::DB::Auth] User: lmstone@lmstone.com logged in (REMOTE_ADDR: 127.0.0.1). Jan 27 12:59:00 bronxville /USR/SBIN/CRON[1926]: (root) CMD ( rm -f /var/spool/cron/lastrun/cron.hourly) Jan 27 13:00:00 bronxville /USR/SBIN/CRON[1937]: (otrs) CMD ($HOME/bin/PostMasterPOP3.pl >> /dev/null) Jan 27 13:00:00 bronxville /USR/SBIN/CRON[1939]: (otrs) CMD ($HOME/bin/GenericAgent.pl >> /dev/null) Jan 27 13:00:04 bronxville OTRS-PM3-10[1940]: [Notice][main::FetchMail] Fetched 0 email(s) from support@mail.lmstone.com. Jan 27 13:00:04 bronxville OTRS-PM3-10[1940]: [Debug][Kernel::System::PostMaster::NewTicket::Run][229] New Ticket [2003012710000012] created (TicketID=4, ArticleID=6). Jan 27 13:00:04 bronxville OTRS-PM3-10[1940]: [Notice][main::FetchMail] Fetched 1 email(s) from Trouble@mail.argenttrading.com. Jan 27 13:10:00 bronxville /USR/SBIN/CRON[2078]: (otrs) CMD ($HOME/bin/PostMasterPOP3.pl >> /dev/null) Jan 27 13:10:02 bronxville OTRS-PM3-10[2079]: [Notice][main::FetchMail] Fetched 0 email(s) from support@mail.lmstone.com. Jan 27 13:10:03 bronxville OTRS-PM3-10[2079]: [Debug][Kernel::System::PostMaster::NewTicket::Run][229] New Ticket [2003012710000021] created (TicketID=5, ArticleID=7). Jan 27 13:10:03 bronxville OTRS-PM3-10[2079]: [Notice][main::FetchMail] Fetched 1 email(s) from Trouble@mail.argenttrading.com. Jan 27 13:14:11 bronxville OTRS-CGI-10[1107]: [Notice][Kernel::System::AuthSession::IPC::RemoveSessionID] Removed SessionID 109c2e5c6a4505ef64f016ccdcc49aa080.
To change the OTRS cronjobs see "var/cron/" and use bin/Cron.sh for reload. I had already run Cron.sh, and from the output above it seems to be working OK now, so I have/will not Cron.sh again.
The second, (Kernel/System/AuthSession/IPC.pm) is for the http session management and is independent from bin/PostMasterPOP3.pl.
It would be nice if you can reproduce this "IPC - Invalid argument at" problem and create a new bug entry (http://bugs.otrs.org/). Thanks! After the reboot I can no longer reproduce this bug. If I do, I will of course fill out a bug report.
Anyway, a workaround for "IPC - Invalid argument at" is to us a different session backend module. e. g. :
Kernel/Config.pm [...] $Self->{SessionModule} = 'Kernel::System::AuthSession::DB'; [...]
For the database backend.
Good to know, but now that it is working I don't want to tempt the Gods and change anything at this level! Thanks again for all your help! Mark -- ___________________________________________________________________ A Message From... L. Mark Stone http://www.lmstone.com