Hello,<br><br>Far as i know you cannot do that. A phone conversation is with one individual, a one-to-one communication, so it should be recorded as such and assigned to one queue. If you would like to then forward on that ticket, you can select as many people as you like to email it to them.<br>
<br>cheers<br><br>Neil<br><br><div class="gmail_quote">On Mon, Jul 5, 2010 at 2:58 PM, Amit Sharma <span dir="ltr">&lt;<a href="mailto:amit_spl@yahoo.com">amit_spl@yahoo.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<table border="0" cellpadding="0" cellspacing="0"><tbody><tr><td style="font-family: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; font-size: inherit; line-height: inherit; font-size-adjust: inherit; font-stretch: inherit;" valign="top">
<div>Hi,</div>
<div> </div>
<div>How do I enable/add CC field in phone ticket?</div>
<div> </div>
<div>regards,</div>
<div>amit</div>
<div> </div></td></tr></tbody></table><br><br>---------------------------------------------------------------------<br>
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