Hi Bruno,
On Tue, Jan 31, 2012 at 10:42, Bruno Cardon
Is it possible to give the rpc user read-only access so he cannot, for example, add a ticket to the otrs-system ?
The RPC user is not a 'real' OTRS user; via the RPC interface you actually expose a part of the API and you'd expose FULL access. By specifying the UserID when you create a ticket you for instance can set any user as the ticket creator. With upcoming OTRS 3.1 (betas already available) we'll also have a new SOAP interface, complete with WSDLs, where you can authenticate with agent or customer permissions, and then only can see tickets for this agent and/or customer; this might be of interest to you. Also, the current iPhone handle exposes ticket functionality via JSON. The iPhone handle also requires agent permissions and would enforce the normal OTRS permission structure. Kindest regards, Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com Making OTRS even better! Exclusive Feature Add-Ons improve usability of OTRS and extend its functionality: http://j.mp/ndQvZj