Hi All, I am trying to use LDAP authentication module for agent authentication. I am using MS Active Directory and OTRS 2.3.4. Below configuration changes in Config.pm worked for me - $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'xxxx'; $Self->{'AuthModule::LDAP::BaseDN'} ='xxxx'; $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'AuthModule::LDAP::SearchUserDN'} ='xxxx'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'xxxx' Can somebody help me in using encrypted password instead of clear text to be given at $Self->{'AuthModule::LDAP::SearchUserPw'}. Something like CryptPassword database password. Regards, Sashi This e-mail (and any attachments), is confidential and may be privileged. It may be read, copied and used only by intended recipients. Unauthorized access to this e-mail (or attachments) and disclosure or copying of its contents or any action taken in reliance on it is unlawful. Unintended recipients must notify the sender immediately by e-mail/phone & delete it from their system without making any copies or disclosing it to a third person.