Hi guys
I've almost finished the test deployment of OTRS in our company,
but there's still something that I must be missing because I don't get
how exactly the notification system works. I'm sure that the replies to
my questions are quite obvious but I didn't find any clue in the
documentation, so here I am:
I understand that any user (agent/customer) can choice which
events are of such interest for him to have a notification about that
sent to his mail address, that this is accomplished through the
preferences pane of each user and that the text of notifications is
editable in the "notifications" area of the admin panel.
However, in the preferences I can only enable notifications for
"New ticket", "follow up", "ticket lock timeout", "move", while in the
"notifications" I see lots of other messages that are never triggered.
Moreover, the documentation says that the notification name is
composed of the language, the recipient, and an "id", so for example
"en::Agent::Move" is the notification used sent to an english agent
when a ticket is moved in one of his queues. But I can't find no
"customer" notification in the admin area - these are all in the form
*::Agent::* . Is that normal? What do I need to edit to change
customer's notifications?
And, the last question. Is there a way to set the default
notifications enabled for newly created users?
Many thanks in advance.
--
Claudio Tassini