This is mentioned in the release notes; the recommended max packet size is 20M.
Link (see under "Prerequisites"):
http://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.2.ITSM

Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl

2009/2/9 Louis Bernava <Louis.Bernava@dornc.com>

I get the message below when trying to install the incident manager package thru the package manager update function. Other packages installed OK. My O/S is Suse Linux 10.2 with patches (one of which included a new Kernel). I am new to OTRS as well as Linux. Can someone put me on the right path?

Thanks, Lou

Error: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO package_r[..]

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Feb 9 11:01:41 2009

Message: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO package_repository (name, version, vendor, filename, content_size, content_type, content, install_status, create_time, create_by, change_time, change_by) VALUES (?, ?, ?, ?, '213', 'text/xml', ?, 'not installed', current_timestamp, 1, current_timestamp, 1)'

Traceback (8121):
   Module: Kernel::System::Package::RepositoryAdd (v1.85.2.3) Line: 262
   Module: Kernel::System::Package::PackageInstall (v1.85.2.3) Line: 391
   Module: Kernel::Modules::AdminPackageManager::Run (v1.65.2.4) Line: 823
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.35) Line: 824
   Module: /opt/otrs/bin/cgi-bin/index.pl (v1.87) Line: 47

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