Re: [otrs] No Permission on ticket after LDAP/AD outage

On Fri, Feb 05, 2010 at 11:45:24AM +0100, Frank Wall wrote:

Feb 5 11:05:21 OTRS-CGI-10[64066]: [Error][Kernel::System::Ticket::TicketGet][Line:997]: No such TicketID (658)! Feb 5 11:05:21 OTRS-CGI-10[64066]: [Notice][Kernel::System::Ticket::Permission] Permission denied (UserID: 3 'ro' on TicketID: 658)!

I was able to solve this problem. It was NOT related to OTRS, although the second error message ("Permission denied") was quite confusing to me. The problem was with the database replication. I did a repair and now everything is fine. But I think OTRS should just report "Ticket does not exist" to the agent/customer, because the error "Permission denied" suggests a problem where no problem exists ;-) Regards Frank Wall