Another option is to just hit the space bar in the body of the
message. You do not have to type actual letters and numbers.
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Shawn
Beasley
Sent: Wednesday, May 20, 2009 10:29 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] why ticket's body or note is mandatory?
Afshar,
On 20.05.2009, at 15:42, Afshar Mohebbi wrote:
Hi Maurice,
My main problem is when I want to close a ticket I must enter some text in body
of it.
Is there any way to get rid of this?
The check is only java scritping in the DTL, but as was
already stated, it does not make much sense to turn this check off.
Why bother adding a note if you are going to leave the body empty?
Best wishes,
--
Shawn Beasley
Support Technician
((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing
Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818
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