I want some functionality in Escalated Ticket Notification.
When a ticket is escalated , an email is generated to the user. This email
notification also contain ticket detail, which I fetched by adding following
field in the Ticket Escaltion Notification
wrote:
<Complaint>
<Complaint>
I further want that if an agent has added some notes on the ticket it also
goes with the escalated ticket email notification.
Here is my customized Ticket Escalation Notification
Hi ,
The ticket "" in ""is
escaleted!
Its solution time i.e 16 Hours has been passed.
Please have a look at the unsolved Complaint:
wrote:
<Complaint>
<Complaint>
Shortcut to complaint is
://192.168.3.80/index.pl?Acti
on=AgentZoom&TicketID=
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.487 / Virus Database: 269.13.21/1012 - Release Date: 9/16/2007
6:32 PM
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.487 / Virus Database: 269.13.21/1012 - Release Date: 9/16/2007
6:32 PM
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.487 / Virus Database: 269.13.21/1012 - Release Date: 9/16/2007
6:32 PM
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.487 / Virus Database: 269.13.21/1012 - Release Date: 9/16/2007
6:32 PM
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.487 / Virus Database: 269.13.22/1015 - Release Date: 9/18/2007
11:53 AM
