Thanks Peter.
 
Actually, I meant the New Ticket window for a customer. However I discovered that this is simpler than I thought. I simply renamed the deafult queues and this worked! I also deleted the queues I didn't need from the database.
 
One additional problem I have now however is that I would like to specify what the default queue is that is shown in the New Ticket window when a customer creates a new ticket. At the moment the queue names are sorted alphabetically, however I want to specify a different default queue.
 
Thanks in advance,

Regards,

Andrew
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Peter van Beugen
Sent: 07 February 2005 11:25
To: User questions and discussions about OTRS.
Subject: RE: [otrs] Chaning To field in 'New Ticket' window

You will see the names of the queues of the queues in the groups you are a member of.

So a queue is member of a group and an user is member of a group.

An user (agent) will only see “his” queues in the TO field.

So make new queues (A,B), make these queues member of a new group (X), make your users member of this new group (X) and these queues (A,B) will show up.

 

Peter

 

 

Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Andrew Whalen
Verzonden: maandag 7 februari 2005 11:11
Aan: otrs@otrs.org
Onderwerp: [otrs] Chaning To field in 'New Ticket' window

 

Hello,

I would like to change the 'To:' field in the New Ticket window. By default I see Junk, Misc, Postmaster, and Raw. I would like to delete these and make my own options. As I understand it these are the default queues in OTRS. Is there a way to change these? (I tried creating customer queues, but they didn't show up!)

Thanks!

Andrew

 

Andrew Whalen
CTO       
NetDialog bv
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