You have to set in every &quot;view&quot;. Doing a search in sysadmin for freetext you&#39;ll get many *ticket::View*. Enter there and put the 1 on the one you like.<div><br><br><div class="gmail_quote">On Tue, Dec 15, 2009 at 3:22 PM, Bramwell Calum <span dir="ltr">&lt;<a href="mailto:bramwellc@northlan.gov.uk">bramwellc@northlan.gov.uk</a>&gt;</span> wrote:<br>

<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">d beyond.  This means that agents can not s</blockquote></div><br></div>