Re: [otrs] How to delete Internal-Note?

Hi Thomas, On Thu, Dec 19, 2002 at 02:25:41PM +0100, Horna, Thomas wrote:

is it possible to delete or change content of Internal-Note at all?

It's possible to delete a whole ticket (e. g. for spam) but it's not possible to change parts of a ticket. -=> The reason is, you will never lose anything (like a log). It sounds hard but it's very useful. If there is a wrong info in the Internal-Note, add a new Internal-Note with the right info.

regards Thomas W. Horna

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 3:25pm up 57 days, 17:59, 5 users, load average: 0.11, 0.04, 0.01