Hi,
we need to integrate OTRS so that, when a phone call is received, a ticket is automatically created and customer data is entered.
 
I've seen, on the otrs.com web site, that the following features are available:
- Automatic and quick ticket generation upon incident or service request receipt via the customer frontend, E-mail, phone, fax, PDA, SMS, SOAP/XML
- Automated allocation and entering of customer data in the ticket thanks to CTI integration
 
However, I couldn't find anything, so far, about setting up CTI integration with a PBX.
 
 
Gabriele
 
 
----- Original Message -----
From: Anton Gubar'kov
To: User questions and discussions about OTRS.
Sent: Wednesday, December 17, 2008 10:03 AM
Subject: Re: [otrs] OTRS/CTI integration

Hello, Gabrielle.

Could you describe an integrated process briefly?

Regards, Anton.

2008/12/17 Gabriele D'Andrea <gabriele.dandrea@ecohmedia.com>
Hello everybody,
I'm interested in the integration of OTRS with a PBX via CTI/TAPI, but I
still cannot find any documentation about it. Can anyone give some hints
about it?
--
Gabriele D'Andrea
Tel. +39 085 9431161 . Fax +39 085 9431162 . gabriele.dandrea@ecohmedia.com
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