You could easily schedule a generic agent to do this every, say 10min or so. Greets, Daniel ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Go Wow Sent: Mittwoch, 11. Juni 2008 19:11 To: User questions and discussions about OTRS.org Subject: [otrs] Auto Move Closed Tickets Only For particular Queue Hello I want to set up one of my queue in such a way that any ticket closed in this queue should be automaticallymoved to another queue speciied by me. Example if there are 2 queue called "Internal" and "External", I want a set up in such a way that any ticket that I close in External Queue should be automatically moved to the Internal Queue . State of ticket being unchanged. Is that possible in OTRS? Thanks. Your help is apprechiated. Regards