Hi,

On 25.01.2010, at 11:10, Putkin German wrote:

Can anybody advise me how can I insert parent/child tickets numbers in some notifications or standart responses?
In other words -  what OTRS tags ( <OTRS_ .... >) can give me info about parent/child tickets?

AFAIAAO there is no OTRS tag to display the child or parent ticket numbers.
All valid tags are documented in our FAQ: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=70

But I think you should spent the time in filing an enhancement bug on http://bugs.otrs.org/index.cgi

Nils Leideck

-- 
Nils Leideck
Senior Consultant


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