[otrs] AUTOREPLY otrs Digest, Vol 108, Issue 3

14 Sep 2017

      Sehr geehrte Damen und Herren, 

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Today's Topics:

   1. Re:  auto-login for customers (Sujeeva Tissaarachchi)
   2.  Auto Responses not send for ticket creation
      (Sujeeva Tissaarachchi)
   3. Re:  Auto Responses not send for ticket creation (Kuss Reinhard)
   4. Re:  Auto Responses not send for ticket creation (?r Bal?zs)

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Message: 1
Date: Sat, 9 Sep 2017 14:32:13 +0000 (UTC)
From: Sujeeva Tissaarachchi 
To: Matteo Sgalaberni ,  "User questions and
	discussions about OTRS." 
Subject: Re: [otrs] auto-login for customers
Message-ID: <1408979862.504333.1504967533833@mail.yahoo.com>
Content-Type: text/plain; charset="utf-8"

Hi Matteo,
Did you think about AD/LDAP integration in OTRS?
www.youtube.com/watch?v=7iAcNjIi2Bo
?Best Regards,
Sujeeva Tissaarachchi?

      From: Matteo Sgalaberni 
 To: otrs@lists.otrs.org 
 Sent: Friday, 25 August 2017, 22:14
 Subject: [otrs] auto-login for customers

Hello,

I would like to auto-login into "customer.pl" by clicking on a link on an our CRM.

I see that a quick way is it passing user/pass to the URL, but it's not a security best practice.

Should be correct to obtain a auto-login without:
- storing the password on the source system
- passing it to the URL

I searched on the documentation and found nothing. Does exist a native way to perform this or not?

Thanks

Matteo
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[otrs] AUTOREPLY otrs Digest, Vol 108, Issue 3

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