Re: [otrs] Disable "Ticket Lock"

Hello all, Just wanted to add in a little thing, u can actually disable the Locking feature, by simply changing all "RequiredLock" in all necessary settings to No instead of the default Yes. Thanks and Best Regards, Muhammad El-Sergani. On Sun, Apr 24, 2011 at 1:11 AM, Muhammad El-Sergani wrote:

Thanks Hugh,

I thought along the same lines you know, but thought to ask if there was a straight option, just to make sure. Thanks for the input, and thanks for your time.

Thanks and Best Regards, Muhammad El-Sergani.

On Sun, Apr 24, 2011 at 1:03 AM, Hugh Kelley wrote:

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Sorry, allow me to finish that thought. You can turn the lock time down on a per queue basis.

Setting the timeout to a very low number causes tickets to unlock very quickly. We keep ours at 15 minutes.

Hugh From: Muhammad El-Sergani Sent: Saturday, April 23, 2011 6:51 PM To: Hugh Kelley Cc: otrs@otrs.org Subject: Re: Disable "Ticket Lock" I mean like how? :)

On Sunday, April 24, 2011, Hugh Kelley wrote:

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You can set

From: Muhammad El-Sergani Sent: Saturday, April 23, 2011 5:02 PM To: otrs@otrs.org Subject: [otrs] Disable "Ticket Lock"

Dear all, Is there a way to disable the "Ticket Lock" feature? I fear it's of no

real use to us, at the moment.

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Thanks and Best Regards, Muhammad El-Sergani.

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Thanks and Best Regards, Muhammad El-Sergani.