Hi Marc, On Mon, Sep 23, 2002 at 06:15:30PM +0200, Marc Scheuffler wrote:
[...] but I can't find the entry in the database (otrs.ticket or otrs.article) Sorry but I am a newbie in perl.
Header of mail:
From mscheuffler maxupport.de Mon Sep 23 17:45:11 2002 [...] X-OTRS-TicketKey1: 5555
Part of .procmailrc:
SUBJECT=`formail -xSubject:` :0 fhw : * TO:.*infogrames@maxupport.de | formail -I "X-OTRS-TicketKey1: $SUBJECT"
Fine. You got it. :) The problem at the moment (BETA7) is, that you need to have X-OTRS-TicketKey1 and X-OTRS-TicketValue1 (both). Then you will find this in your database (otrs.ticket). Try: | formail -I "X-OTRS-TicketKey1: Problem" | formail -I "X-OTRS-TicketValue1: $SUBJECT" X-OTRS-TicketKey1 should be something like the topic of X-OTRS-TicketValue1. Example: X-OTRS-TicketKey1: X-OTRS-TicketValue1 -=> Problem: 5555 Anyway it should be possible to have the X-OTRS-TicketValue empty. I changed this in the CVS. Thanks! Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneider