You can add an "external note", this way, your customer will be able to see it from the customer interface :-) . I hope this helps! Regards, Elva On 1/13/2011 4:12 PM, Hugh Kelley wrote:
Can a "reply" pull-down be added to the ticket zoom next to the "move queue" pull-down via sysconfig?
In our case, agents may add many notes to a ticket between replies and it is somewhat tedious to search all the way through the article list for the last reply-able entry.
Hugh
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-- Elva María Novoa del Toro Research & Development OTRS Lab, S.A. de C.V. Parque de Software, Módulo A1, Circuito Norte 100 Parque Industrial Zapotlan 2000 49000 Ciudad Guzmán, Jalisco MEXICO T: +52 33 4777 3861 I: www.otrs.com/ Incremente su eficiencia hasta un 30% - obtenga OTRS Help Desk 3.0: http://www.otrs.com/