Pablo, I believe it would have been easier to use a Dynamic Field for that kind of data, that you can just enable or disable to show up in the different screens.

Regards

2013/1/23 Pc Abrantes <pc.abrantes@gmail.com>

Hello Guys, I'm new to OTRS and Perl development and I'm having trouble adding some new fields to the customer ticket form.

One of these fields is the ticket complexity. I've created the table "ticket_complexity" and associated it to the table "ticket". Then, I've created the file Kernel::System::Complexity.

On the CustomerTicketMessage.dtl I've added the following code (PS.: this field is a combobox, but I've created as a text field just to see if it would work):

...

<!-- dtl:block:TicketComplexity -->

<div>

<label for="Complexity" class="Mandatory">

<span class="Marker">*</span>

$Text{"Complexity"}:

</label>

<input title="Complexity" type="text" id="Complexity" name="Complexity" value="$QData{"Complexity"}" class="Validate_Required $QData{"ComplexityInvalid"}" />

<div id="SubjectError" class="TooltipErrorMessage" ><p>$Text{"This field is required."}</p></div>

<div id="ComplexityServerError" class="TooltipErrorMessage NoJavaScriptMessage$QData{"ComplexityInvalid"}" ><p>$Text{"This field is required."}</p></div>

<div class="Clear"></div>

</div>

<!-- dtl:block:TicketComplexity -->

...

When I go to /otrs/customer.pl?Action=CustomerTicketMessage, I can't see this field. Can anyone help me? I'm using OTRS 3.1.12.

Thank you.

--

Paulo Cesar Abrantes

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Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alvaro@gridshield.net
www.gridshield.net
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