I understand that, but ther is NO cc in the original email (email are sent from a webform) I dubbelchecked by sending an email from my (outlook) email client as wel: same problem ! I just checked again in the queue view: no CC I checked in the database/ticket table: no CC ________________________________ Van: otrs-bounces@otrs.org namens Shawn Beasley Verzonden: ma 31-3-2008 14:37 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] compose answer: cc-field is auto-filled ?? Hi Peter,
Anyone an idea??
*Van:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Namens *Peter van Beugen *Verzonden:* donderdag 27 maart 2008 22:30 *Aan:* otrs@otrs.org *Onderwerp:* [otrs] compose answer: cc-field is auto-filled ??
Hi,
I have a few OTRS installations (2.2.5) and with two I have a strange problem:
when I answer a ticket by using one of the "compose answer" links I have, the CC field of the ticket is auto-filled with the original "TO" email address.
(so when the agent do not pay attention and not clear the cc field, the answer ticket is sent to the queue again...)
I'm very confused about this and researched all the config options, but I can not find any option to control this.
anyone???
regards,
Peter van Beugen
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What does the output from the Plain view look like? There is a link in the article tree that you can click on. If there is a cc set there, then it will be set when answering per email template. -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann