Hi Shawn,
you could use an ACL to control which permission group you need to
have in order to lock it. ACLs are very powerful but need to be put in
a configuration file (using a text editor) to make it work.
You can find examples here; http://doc.otrs.org/3.0/en/html/acl.html
Also, maybe you can do with just adding RO and Note permissions to the
users that aren't supposed to have the tickets locked?
--
Mike
On Tue, Jul 26, 2011 at 18:43, Gadow, Shawn
I would like to prevent auto assigning/locking of tickets when opened by anyone not in the admin group.. anyone in specific groups would work as well or even by specific user as I only have a list of about 6 agents in a specific group that I don’t want to auto lock/assign tickets to when they open the tickets
Shawn Gadow
Network Administrator
Oregon CUSD 220
“Security is when everything is settled. When nothing can happen to you. Security is the denial of life.” – Germaine Greer
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