In the Admin Area you can create Responses Bind these Responses to Queues and they will appear under "Compose Aswer" ! Regards, Peter van Beugen -----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Craig Meirick Verzonden: donderdag 21 februari 2008 15:39 Aan: oTRS@otrs.org Onderwerp: [otrs] Can't find information regarding [compose answer: email] Hi, Our college has been using OTRS for a couple of weeks now. We have all been excited to see how much OTRS can do and are grateful to the programmers that came up with such a robust system. We have many options customized to our own needs. One of which is emails coming into our help desk. We have a separate queue for email tickets coming in and it has been tested and is ready for implementation. One last, yet important question I have is how to efficiently reply to these email tickets after they are created. I see this section [Compose Answer: Email], directly underneath this is blank. Is there someway to get a link there to reply to an email ticket? I think there is probably an easy config to get this but I could be wrong. Thanks in advance.
~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Craig Meirick, Help Desk/PC Support -- meirickc@nicc.edu Northeast Iowa Community College -- http://www.nicc.edu
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