Re: [otrs] question about ticketupdate

2 Sep 2013

      Hi Rene,

the Ticket Number should be on the same level as the username and password, i.e:

<TicketUpdate>
    <UserLogin>foo</UserLogin>
    <Password>secret</Password>
    <TicketNumber>2013083010269</TicketNumber>

        <State>closed</State>
        ....

</TicketUpdate>

See also the WSDL for more detail:
https://github.com/OTRS/otrs/blob/rel-3_2/development/webservices/GenericTic...

Michiel Beijen
Senior Developer

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On Fri, Aug 30, 2013 at 9:44 PM, Rene Stoutjesdijk
 wrote:
...
we're running happily the api calls for ticketcreate.
now we also would like to close the ticket via an api call.
I do get the impression that we've to do this via the webservices and then
the TicketUpdate.
We're doing a ticketupdate with state closed and the ticketnumumber
included, but keep getting a message back that the ticketid or ticketnumber
is missing.
Please see snapshot below from the debugger of the webservice
I can't see what's wrong (as the ticketnumbver is included).
Any help is appreciated:
snapshot:
Received data by provider from remote system (2013-08-30 21:35:36, debug)
root@localhost
otrsXXXXXXXX
closed
2013083010269
Detected operation 'TicketUpdate' (2013-08-30 21:35:36, debug)
No data provided
Incoming data before mapping (2013-08-30 21:35:36, debug)
$VAR1 = {
  'Article' => '',
  'Password' => 'otrsXXXXXXXXXX',
  'Ticket' => {
    'State' => 'closed',
    'TicketNumber' => '2013083010269'
  },
  'UserLogin' => 'root@localhost'
};
TicketUpdate.MissingParameter (2013-08-30 21:35:36, error)
TicketUpdate: TicketID or TicketNumber is required!
Outgoing data before mapping (2013-08-30 21:35:36, debug)
$VAR1 = {
  'Error' => {
    'ErrorCode' => 'TicketUpdate.MissingParameter',
    'ErrorMessage' => 'TicketUpdate: TicketID or TicketNumber is required!'
  }
};
Returning provider data to remote system (HTTP Code: 200) (2013-08-30
21:35:36, debug)
TicketUpdate.MissingParameter
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