Hi guillaume,

If you don't want to set up customer user accounts, it might be easiest to implement a web form that creates tickets into otrs.

Would that work for you?

--
Michiel Beijen
Software Consultant
+31 6 457 42 418
Bee Free IT + http://beefreeit.nl

On 30 Oct 2009 15:31, "Guillaume Rehm" <Guillaume.Rehm@bnu.fr> wrote:

Hi list,

Is it possible that customers use customer portal to create ticket by just filling email address (auto create account) ?
Moreover, any kind of internet user can create ticket.
We can't create customer before !!
We wants to use OTRS to manage customer contacts.

I'm using OTRS for my IT crowd ;-) and for technical assistance. It's works perfect. But I to try using OTRS to manage web contacts.

Thanks in advance for your answers.

Best Regards,

-- 
Guillaume REHM
Centre de Ressources Informatiques
Responsable Sécurité du Système d'Information (RSSI)

Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg

tél: 03 88 25 28 23
fax: 03 88 25 28 03
mail: guillaume.rehm@bnu.fr
web: http://www.bnu.fr

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