[otrs] Can otrs capture an incoming email and create a queue item?

I am a newby but learn fast. the email section is confusing .how do I set up an the tool to capture emails? meaning our customers send an email to support@dataforcecrm.com and the email causes a record in OTRS? I control the company mailserver. -- Thank you, Jim Romano DataForceCRM.com 214-717-5508 For customer support visit http://www.dataforcecrm.com for Wiki, Forums, Live Chat, Documentation support@dataforcecrm.com