You can disregard my last message.  I apologize as I was a little premature with that request.  I was able to add a notification event which addressed the issue.<br><br><div class="gmail_quote">On Tue, Aug 11, 2009 at 4:30 PM, Jeff Travers <span dir="ltr">&lt;<a href="mailto:traversj@gmail.com">traversj@gmail.com</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">I&#39;m running OTRS on an IIS 6 box with a MySQL backend DB.  I&#39;ve upgraded to 2.4.2 without any issues.  Under 2.3.4 I was only receiving new ticket notifications in my monitored queues if the ticket was left in an open state.  Under the new build I&#39;m receiving notifications even if a ticket is submitted and closed in the same action.  Is there a way to configure the system to send notifications only if the ticket is left open?  I can&#39;t recall if or where we made this setting under 2.3.4.<br>


<br>Thanks!<br>
</blockquote></div><br>