Re: [otrs] Free field in customer new ticket form

3 Jul 2004

      Hi,

On Fri, Jul 02, 2004 at 10:31:30AM -0500, otrslist@library.uiuc.edu wrote:
...
I have added a free field to our system called "InventoryNumber". I added
a new input on the customer new ticket screen for the cusomter to fill
this number in. But how do I get this field filled in to the database
automatically when the customer submits the new ticket?
This is pmlemented in upcoming OTRS 1.3 (~ Aug 04). You just need to add the
free fields to Kernel/Output/HTML/Standard/CustomerMessageNew.dtl
(examples are already in there).

  Martin Edenhofer

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