Hi Fernando,<div><br></div><div>That&#39;s what we have as well. We did it in this way.</div><div><br></div><div>1. Set up groups for your clients. We call them &quot;Client A&quot;, &quot;Client B&quot;, etc.</div><div>2. Setup Customer Users &lt;-&gt; Groups and link the customer users to the groups created in 1</div>
<div>3. Create a queue for the client and set the group to the group created in 1</div><div>4. Set the group of the other queues to something else then the group created in 1</div><div><br></div><div>Done.</div><div><br></div>
<div>I&#39;ve found it very helpful to take a piece of paper and create a quick picture of what clients, groups and queues I wanted to have. With that in hand, it was very easy to map it out in OTRS. Maybe it helps for you as well.</div>
<div><br></div><div><br></div><div><br>-- <br>cheers,<br>arthur<br>
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