Re: [otrs] pop3, LDAP and the from field

Mike McGrath wrote:

In my case all my customers are stored in an LDAP server, is it possible the from email address isn't matching up with whats in LDAP? For example in LDAP: MYuser@example.com And their email client is sending with a From of "My User "?

I think I once read something about that LDAP is only used for authentication, so OTRS still needs to have the customer in its DB. I'm not using LDAP myself, so I don't really. Did you search the mailinglist archives/docs? Nils.