Hello,

 I've installed OTRS 2.0.3 on Red Hat AS 4.1.  I've created users, groups, roles, and queues.  So far so good.

I can send an email to otrs@myhost.edu and it works.  The ticket shows up in the postmaster queue. (not my real host name...)

I'm having trouble defining another linux user/email address and getting the email piped to the appropriate queue.

What is the proper procedure?  I defined a queue, pcsupport, and gave it the email address of pcsupport@myhost.edu

I've created a linux user, pcsupport and tried various things. The closest I've come has been copying over the procmail.* files to the new user home directory. Then, the scripts can't find the appropriate *.pl files.

 

What is the best practice for this? 

 

Thanks!

Charles

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Charles Lambrecht
Manager - Computer Operations
cgl@utk.edu                                       (865) 974-5742
University of TN College of Veterinary Medicine
"Knowledge, Compassion, Discovery"
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