Hi Dan,
Our company uses an alias list ( I think that is what it is called)
for our support mail. E-mails sent to support@ goes to otrs@ and
support-internal@. OTRS only fetches mail from otrs@ mailbox. I prefer
this way since there is always a copy somewhere else.
HTH,
-will
On 8/8/07, Dan King
Is there a way to have OTRS only download emails from a pop server as opposed to having them transfered from the server into the OTRS system? Or a way of sending emails the OTRS system fetches to a secondary email address that can be used as a backup?
Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 www.carms.ca
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