Hi Jim, On Thu, Feb 19, 2004 at 03:52:10PM +0000, Jim Wight wrote:
I'm in the process of checking a test system I've upgraded to 1.2.1 (from 1.1.1-01).
I notice that the customer preference 'Show closed tickets' has no effect. I always get only open and new tickets listed in Ticket-Overview whatever the setting. Is the preference supposed to work, or do the Show closed tickets/Don't show closed tickets links effectively replace it?
No. With "Show closed tickets/Don't show closed tickets" you just can switch without change the default preferences. I can't reproduce your problem. It's also working on demo.otrs.org. :-/
Jim
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