-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Shawn Beasley Sent: vrijdag 23 mei 2008 20:00 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Ticket reminders on closed tickets
Hi,
Arnold Ligtvoet wrote:
Hi,
I have an issue here with tickets that are in a closed state, but a reminder is being sent via mail to the agent. All tickets have had a reminder set and were (and are) in closed status.
The tickets do not appear in any queue or in the locked tickets. When I click on the link in the reminder I can see that the ticket is closed successful and in normal state. If I now lock it again and close it, it will send another reminder in a couple of days.
Anyone any idea? Am I forgetting to run a cron job or something?
Regards,
Arnold Ligtvoet
Which version are you using?
Hi Shawn, I'm using 2.2.6 on Ubuntu. Regards, Arnold.