On Thu, Mar 4, 2010 at 7:05 PM, manish ramteke <manish.s.ramteke@gmail.com> wrote:

Hi All,

I am trying to set config to send mails using SMTP and facing following error while creating a email ticket.

No SASL mechanism found
at /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib/Authen/SASL.pm line 74

I have all modules installed which are required as pat of SMTP settings

(./otrs.checkModules shows these in the result)
Net::SMTP     Module that contains procedures to send emails.
Authen::SASL     SASL authentication framework, e.g. needed for the authentication against mail servers.
Net::SMTP::SSL     Required if you use SSL connections to your SMTP server.

Also have added sendmodule config in Config.pm file

(all appropriate values are put)
$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
$Self->{'SendmailModule::Host'} = 'mail.example.com';
$Self->{'SendmailModule::Port'} = '25';
$Self->{'SendmailModule::AuthUser'} = '';
$Self->{'SendmailModule::AuthPassword'} = '';

I am working on otrs 2.4.5 and Ubuntu 8.10.

Please let me know reason of the error and how to overcome.

Thanks and Regards,
Manish Ramteke