We accomplished this by
enabling Customer User Group support under Sysconfig, associating Customer Users
with the ‘users’ group, then making appropriate queues (e.g. Junk, Postmaster,
Hidden) grouped to ‘admin’.
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Carlos Oyarzabal
Sent: Sunday, June 24, 2007 7:02
PM
To:
otrs@otrs.org
Subject: [otrs]
Hide some queues
Hi
list,
As you know, there are
some queues as default (Junk, Postmaster...), all of theme are useful, but I
would like to hide from the user customer interface, keeping only the work
queues (supportsoft, supporthard, etc). Just hide; the queue must to keep
working.
Any
ideas?
Thanks a
lot
Carlos,