Re: [otrs] More: RC1.0/Suse 8.1 Install Problem

15 Jan 2003

      Martin,
   I am not sure of the etiquette of this board, so I replied to
otrs@otrs.org, but just in case you didn't see it, I don't think you 
actually have a problem.

   Apparently, when I initially installed SuSE, I also installed an older 
version of OTRS by accident. So just to check everything out, I reinstalled 
SuSE making sure that OTRS was not installed, and now all is fine.

   Sorry about the confusion. I am evaluating OTRS for a small company that 
is in desperate need of this package and wanted to make sure that the 
install instructions worked without a hitch.

Thanks for the prompt reply.

Alan Yorinks
...
From: Martin Edenhofer 
Reply-To: otrs@otrs.org
To: otrs@otrs.org
Subject: Re: [otrs] More: RC1.0/Suse 8.1 Install Problem
Date: Tue, 14 Jan 2003 20:47:40 +0100
Hi Alan,
On Tue, Jan 14, 2003 at 12:59:38AM -0500, Alan Yorinks wrote:
...
In addition to my original message below, when I do the rcapache I get 
the
following:
linux:/home/afy/tmp # rcapache restart
Shutting down httpd
             done
Starting httpd [ Mailman PERL PHP4]/usr/sbin/rcapache: line 206:  9114
Segmentation fault      $HTTPD_BIN $INET6 -t -f /etc/httpd/httpd.conf
$MODULES >> /var/log/httpd/rcapache.log 2>&1
Syntax OK
             failed
Any Ideas on this and the problem restated below. I am sure I must be 
doing
something wrong. I did do the SuSEConfig first.
[...]
I think this is my mistake. I added to 
/opt/otrs/scripts/apache-httpd.include.conf
a Perlrequire line. I think this is the wrong place. Change it to:
[...]
# load all otrs modules
#Perlrequire /opt/otrs/scripts/apache-perl-startup.pl
[...]
restart the webserver and it should work. I fix it for RC2.
...
Thanks,
Alan Yorinks
Martin
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
"There are two major products that come out of Berkeley: LSD and Unix.
We don't believe this to be a coincidence."  -- Jeremy S. Anderson
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