Worked like a charm thank you much
Thank you,
Shawn Gadow
Network Administrator
Oregon CUSD 220
“Security is when everything is settled. When nothing can happen to you. Security is the denial of life.” – Germaine Greer
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Shawn Beasley
Sent: Tuesday, August 28, 2012 1:20 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Require service/sla
try that
On Aug 28, 2012, at 20:18 , "Gadow, Shawn" <sgadow@ocusd.net> wrote:
I would like to require my customers when submitting a ticket to choose a Service and SLA
Queue/Subject/Text and my custom fields are required however Service and SLA are not and I cannot seem to locate anywhere how to do this. I attempted to add
Class => "Validate_Required ",
To the CustomerTicketMessage.pm locations for the Service and SLA and flushed the cache but it isn’t working
Also one more question is it possible to default the text box to its minimum scalable size on the customer ticket submit page?
Thank you,
Shawn Gadow
Network Administrator
Oregon CUSD 220
“Security is when everything is settled. When nothing can happen to you. Security is the denial of life.” – Germaine Greer
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