1. Currently
I can not change the state of an OTRS call without adding a note etc. Does any
one know of a method/plugin/extension whatever that would allow me to change the
call status without adding a useless note?
2. Does any one know of a better stats
module for OTRS, a plugin that would allow us to query the database and
pull meaningful data from it?
3. Is there a way of recording the
amount of time on hold as it seems there
is no way of stopping the clock.
Any help
appreciated