It is useful for agent/user reference. For example, if a customer follows up an old ticket with you that got closed, create a link to that old ticket from the new ticket. Then the link appears on the side-bar and you can go read the old ticket for details whenever you're working the new one. Regards Stuart On Wed, 2005-08-31 at 12:22, KartheeK wrote:
Hello Everybody,
I cant understand what is linking two tickets useful? what happens if we are linking two tickets?
Regards KartheeK
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