Good morning,
In my case I did the following, which worked perfectly fine:
a. Update all installed AddOns to the latest possible version for OTRS 3.1
b. 3.1.x->3.2.12 (follow the upgrade document found here: http://doc.otrs.org/3.2/en/html/upgrading.html
c. Update all installed AddOns to the latest possible version for OTRS 3.2
d. 3.2.12->3.3.3 (follow the upgrade document found here: http://doc.otrs.org/3.3/en/html/upgrading.html
e. Update all installed AddOns to the latest possible version for OTRS 3.3
I practically did the same thing as you did. Moved to a new server and update to the latest OTRS version, at that time 3.3.3. Worst part was, moving from a Windows server to a CentOS server (the bad part was getting rid of all Windows specific stuff in the config files).
If you move to a CentOS (6.5) server, I can give you a small part of my own upgrade documentation, with which you can easily install/update the AddOns on the server directly using the "otrs.PackageManager.pl", kind of a checklist thing. (would also work with RHEL 6.5)
Just let me know.
Cheers,
Fabian
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von sameer khan
Gesendet: Mittwoch, 19. Februar 2014 06:53
An: OTRS
Betreff: Re: [otrs] How to migrate from 3.1.10 to 3.3.4
if i move from 3.1->3.2 do i have to install everything with itsm or just the otrs help desk system will do . can any please clarify what should be installed to move to 3.1->3.2 and then 3.2->3.3.
I have otrs with itsm and kix4otrs installed currently on 3.1
Thanks
________________________________
From: mhillman@equuscs.commailto:mhillman@equuscs.com
To: otrs@otrs.orgmailto:otrs@otrs.org
Date: Tue, 18 Feb 2014 09:50:38 -0600
Subject: Re: [otrs] How to migrate from 3.1.10 to 3.3.4
If I understand correctly and you are taking a backup of your 3.1 database and restoring it to a different server on 3.3, you still need to run the SQL extents scripts in the installers to do the database modifications. You would do best to install the 3.1 version on the new system, then upgrade to the 3.2.x path, then to 3.3. This way you can be sure you did not miss any steps.
From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of sameer khan
Sent: Tuesday, February 18, 2014 9:07 AM
To: OTRS
Subject: Re: [otrs] How to migrate from 3.1.10 to 3.3.4
the issue is 3.1.10 and 3.3.4 are different VM, though can i clone the 3.1.0 then do upgrade testing. Also just to point out i am also using kix4otrs for 3.1.10, so if i upgrade it to 3.2.x then will kix4otrs will cause issue ?
Thanks
________________________________
From: alvaro@gridshield.netmailto:alvaro@gridshield.net
Date: Tue, 18 Feb 2014 08:45:32 -0600
To: otrs@otrs.orgmailto:otrs@otrs.org
Subject: Re: [otrs] How to migrate from 3.1.10 to 3.3.4
Also you need to download a install packages for 3.3 then your repository will update to 3.3
Regards
2014-02-18 8:40 GMT-06:00 Reto Müller