Yassou Christian :-) (very perceptive of you ..) Right !! I used option #3, using dovecot imap/pop server which is included in Fedora 4 and then I setup pop. I had to create a directory called mail in /opt/otrs because initially dovecot complained that it could not find its MAIL environment, I am assuming in order to do its indexing, etc. Then it worked as advertised. However, can you explain option #2 ( the one executing Postmaster.pl for a local address ?) if you have a few minutes ? I tried to run Postmaster manually: ./Postmaster.pl -q queuename But it simply hanged waiting for input. How would it work for what you are suggesting ? Thanks for your help ! Stelios /////////////////////
My first thought is some type of permission problem but the .forward confuses me. There is no .forward anywhere in the system.
If I understand right, you want to bring the new mails directly with your sendmail configuration into the ticket system. But OTRS isn't able to recive mails directly, you have to use procmail or maildrop for the local delivery and these MDA's have to execute the PostMaster.pl module for the transport of the new messages into OTRS. You have two possibililies now: 1) Install a proper .procmailrc file into /opt/otrs if the local MDA is procmail. There is a .procmailrc.dist already in /opt/otrs. 2) Configure a local mail address or alias that executes PostMaster.pl if a mail is received for this address. Or, and that is the easiest thing to configure, fetch all incomming messages from a pop3 server. pop3 accounts can e configured in the admin interface of OTRS or you can use fetchmail. See also http://doc.otrs.org/2.0/en/html/c1216.html for further information.
Stelios
Best regards, Christian