Hi, all. My apologies up front for what are probably newbie questions. Let me first explain what some of my constraints are and then describe my problem: 1. I cannot install as root - I *do not* have root access...or su access or sudo access for that matter. I am working on installing OTRS as a demo installation for a project that will evaluate whether or not to use OTRS as part of our current environment. It is likely that we will continue to keep OTRS set up in a similar manner so that the Build/Tools team may continue to support it. 2. I must use Oracle as a db back end. So far that has not been an issue. I've been able to run the sql scripts without a problem. 3. The dir where I am installing this is not in the home directory of the user that I am using to install OTRS. Again, not something that is easily changed in our environment. So. That being said. I'm trying to install to the following: RHEL4 update 3 or 4 Oracle 10g Perl 5.8.5 Apache 2.0.59 I am getting the following error: Died at Defaults.pm line 1803. The line in question is telling me that $HOME/RELEASE file is not available. Regardless of whether I set $HOME manually or not to $OTRS_HOME, I get this error. a) can I just use on of the binaries at this point? If so - which one? It says there's one for RH 7 and 8, but nothing for RHEL4? b) I've gotten far enough into building from source, that I'd love to be able to figure this out - but honestly my demo is coming up quickly and I have other documentation I have to get done before then. Any other ideas? Thank you for your time and assistance. Liz -- Imagination is intelligence having fun... fiddledragon@gmail.com