Hi,<br><br>Maybe using the SOAP interface? Here is an article about it: <a href="http://www.iniy.org/?p=20">http://www.iniy.org/?p=20</a><br><br clear="all">Leonardo Certuche<br><a href="http://www.itconsultores.com.co">www.itconsultores.com.co</a><br>

<br><br><div class="gmail_quote">On 6 April 2010 17:19, Gator SLP <span dir="ltr">&lt;<a href="mailto:nadsys@gmail.com">nadsys@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">

Hello all,<br><br>My company want to find an easy way to open a new ticket from an OTRS template using a single URL with embedded parameters?<br><br>Any help much appreciated.<br><br>Thanks<br><br>Neil<br>
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