Can you still login as the default admin user (userid =1)?

Do you have access to the MySQL tables?

I believe the admin rights can be reset by changing a value in the group_user table

The default admin user_id = 1

The default admin group = group_id = 2

In the group_user table

User_id = 1 must have a value with

Group_id = 2  and

“rw” in the permission_key field

Regards,

Peter

Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens BCWINFO
Verzonden: vrijdag 8 februari 2008 12:20
Aan: otrs@otrs.org
Onderwerp: [otrs] I lost all admin power into OTRS!!!

Hello everyone!

I'm having a lot of fun with OTRS. Very useful system to our company. But now I have a little problem. Changing a lot of permissions (Groups, Roles, etc.) I lost the option Admin with all users. Is there any way to recover this option?