Hello All,<br><br>I just installed OTRS on my win 2k3 server and found problem in sending ticket mail. Before this, I installed it on my desktop(Win XP) to test this and found everything working. But now I installed it on Windows 2003 server and facing problems. I changed SMTP settings in sysconfig and the problem persists.<br><br>It says, it is unable to connect to mail server. Exact error message is shown below. <br><br>Looking for help from all.<br><br>---------------------<br><div>         <font color="red" size="+1">Error: Can't connect to mail.redbus.in: Unknown error!</font>       </div>                                <table cellpadding="2" cellspacing="0" width="100%"><tbody><tr>           <td class="mainkey" width="100">Comment:</td>           <td class="mainvalue"><br></td>         </tr>         <tr>           <td class="mainkey">Bug Report:</td>           <td class="mainvalue">             <form action="http://bugs.otrs.org/enter_bug.cgi">               <input
 name="comment" value="              Message: Can't connect to mail.redbus.in: Unknown error!                Comment:                 Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Thu Sep&nbsp;&nbsp;6 00:34:47 2007&lt;br&gt; &lt;br&gt;  Message: Can't connect to mail.redbus.in: Unknown error!&lt;br&gt; &lt;br&gt;  Traceback (70848): &lt;br&gt; &nbsp;&nbsp; Module: Kernel::System::Email::SMTP::Send (v1.13) Line: 126&lt;br&gt; &nbsp;&nbsp; Module: Kernel::System::Email::Send (v1.29) Line: 494&lt;br&gt; &nbsp;&nbsp; Module: Kernel::System::Ticket::Article::ArticleSend (v1.144) Line: 1610&lt;br&gt; &nbsp;&nbsp; Module: Kernel::Modules::AgentTicketEmail::Run (v1.41) Line: 757&lt;br&gt; &nbsp;&nbsp; Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 670&lt;br&gt; &nbsp;&nbsp; Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47&lt;br&gt; &nbsp;&nbsp; Module: (eval) (v1.81) Line: 203&lt;br&gt;
 &nbsp;&nbsp; Module: ModPerl::RegistryCooker::run (v1.81) Line: 203&lt;br&gt; &nbsp;&nbsp; Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169&lt;br&gt; &nbsp;&nbsp; Module: ModPerl::Registry::handler (v1.99) Line: 30&lt;br&gt; &lt;br&gt;                " type="hidden">               <input name="bug_file_loc" value="68.178.230.42/otrs/index.pl" type="hidden">               <input class="button" value="Click here to report a bug!" type="submit">             </form>           </td>         </tr>         <tr>           <td class="mainkey">Traceback:</td>           <td class="mainvalue">ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Thu Sep&nbsp;&nbsp;6 00:34:47 2007<br> <br>  Message: Can't connect to mail.redbus.in: Unknown error!<br> <br>  Traceback (70848): <br> &nbsp;&nbsp; Module: Kernel::System::Email::SMTP::Send (v1.13) Line: 126<br> &nbsp;&nbsp; Module: Kernel::System::Email::Send (v1.29) Line: 494<br> &nbsp;&nbsp; Module:
 Kernel::System::Ticket::Article::ArticleSend (v1.144) Line: 1610<br> &nbsp;&nbsp; Module: Kernel::Modules::AgentTicketEmail::Run (v1.41) Line: 757<br> &nbsp;&nbsp; Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 670<br> &nbsp;&nbsp; Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47<br> &nbsp;&nbsp; Module: (eval) (v1.81) Line: 203<br> &nbsp;&nbsp; Module: ModPerl::RegistryCooker::run (v1.81) Line: 203<br> &nbsp;&nbsp; Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169<br> &nbsp;&nbsp; Module: ModPerl::Registry::handler (v1.99) Line: 30</td></tr></tbody></table><br><br><br>-----------------<br><br>Best regards,<br>Sudhakar<br><p>&#32;
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