You might want to try this: Create a back up of you existing 1.2.3 installation Install a fresh copy of 1.2.3 on your new server Restore your old OTRS database to your new instance of 1.2.3 Follow the upgrade path from 1.2.3 to 2.3.4 on your new server. That's the way that I know how. It sounds time consuming but its effective -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Rabindra Pandey Sent: Thursday, May 21, 2009 10:22 AM To: User questions and discussions about OTRS. Subject: [otrs] Migrating to 2.3.4 Hi, We have just recently installed OTRS 2.3.4 on SUN Solaris 10 and this instance is running fine. Now we want to migrate our old queues from OTRS 1.2.3 (on Solaris 10) to new installation. Can someone help me getting started as I am finding kind of stranded at the moment. Your help is greatly appreciated. Thanks. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/