Re: [otrs] How to re-open a closed ticket

Queue settings, Follow Up Option = Possible will expose it in the Customer interface and, I believe, allow responses to the item to reopen the ticket. On 3/6/07 20:50, "Kate Goodwin" wrote:

Hi Bas - did you receive any response to this? I would also like to know

Regards Kate

Bas Rijniersce wrote:

...

Hello,

Must be something very, very simple.. But how do I re-open a closed ticket?

Bas