Re: [otrs] TEMPLATES

20 Mar 2008

      Hi Tony,
...
Can someone please help me?
I like to create a template for a one of my queue.
EXAMPLE; We have a queue called "NewHire", and we would like to add a 
template to it; so when a customer submitt a "new hire request", we 
would like the template to pop-up and have them fill out the blanks. 
The template is just a word document. Any ideas on how to do this? I'm 
using the lastet OTRS on windows enviroment.
thank you,
For one specific queue, it would be difficult, but you can search for
#      

#        
#        <input type="hidden" name="Subaction" value="StoreNew">
#        
#        <input type="hidden" name="ExpandCustomerName" value="2">
#        <input type="hidden" name="Subject" value="Example Subject">
#        <input type="hidden" name="Body" value="Name:
#        Product:
#        Comment:">
#        
#      </form>
#      <hr>
in AgnetTicketPhone.dtl

This will create a button in your Phone Ticket Mask which will populate 
the body of the ticket. This will be available to all agents of all queues.

-- 
Shawn Beasley
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